Is your IT Documentation held hostage by your IT Provider? Do you have access to your business systems’ usernames and passwords? You might wonder, should I have access to these? Does my IT company “own” the keys to my systems?
The answer is no. How can you be sure your current service won’t hold the credentials to your IT environment out for ransom?
A professional IT service provider will give you access to all IT Documentation from day one. Not only that, they will keep all documentation up-to-date based on best practices.
With one click of a button, you should have access to all your IT Documentation at any given time. If that’s not the case, your IT provider has some explaining to do!
IT Documentation Jail
Unfortunately, many IT providers can’t hang when it comes to personalized service. Instead, they rely on holding your IT Documentation hostage. After you’ve had it and your frustration is through the roof, you decide to switch providers. Only to find out they aren’t letting you off the hook without a fight!
They will throw a fit. Drag their feet on giving up the credentials to your systems. Making it a terrible experience to move to a provider that understands service.
Sounds FISH-y to me.
So, how do I protect my IT Documentation?
When hiring an IT service provider, here are three questions to ask when it comes to IT Documentation:
- Will I have access to my IT Documentation?
- Will my IT Documentation stay up-to-date?
- Is my IT Documentation stored securely?
It’s your data and you should have access to it. Don’t fall victim to the knock-off IT service providers who use access to your data as a bargaining chip.
We’ve heard every excuse in the book. A recent situation led to a previous IT provider who was resistant to giving up the credentials. After further prodding, we discovered the reason they didn’t want to give us the passwords. They were using the same password for all their customers.
Read that again. The IT service provider was using the same passwords for all customers. SCREAM! Talk about breaking the number one golden rule of password security.
As of today, the previous provider is on day 5 of holding our new customer’s IT Documentation hostage. We are at a stand-still and you know who suffers? The customer. Don’t let this happen to you!
Tired of the games? Want to work with a transparent IT service provider? Give us a call at 208-901-3350 or email hello@limetreelabs.com. There’s a better way and you don’t have to fall victim to an IT Documentation hostage situation.
And then, there are contracts…we’ll save that soapbox for another day.
